Support

Email support@bundleproofapp.com. Writing from the address on your BundleProof account helps us find you faster, but it is not required.

Support is best effort — there is no guaranteed response time, and we would rather tell you that than promise one we cannot keep.

If you have forgotten your password, choose Forgot password? on the sign-in page and enter your account's email address. BundleProof emails you a link to choose a new one.

If the email does not arrive — check your spam or junk folder first — or you still cannot get in, email us and we will help you back in.

Recall checks are free for every product you save. Premium is an optional membership, and it never changes what BundleProof tells you about a recall. It costs $49.99 a year and renews automatically every year until you cancel.

You can cancel online at any time. If you bought Premium on the web, cancel it from Manage billing in BundleProof, or email support@bundleproofapp.com from the address on your account and ask us to cancel it. If you bought it in the BundleProof iOS app, Apple manages it: cancel it in your Apple Account's subscription settings. Either way, Premium continues until the end of the year you have already paid for. If you think you were charged in error or charged twice, email us.

If you bought Premium on the web, BundleProof emails you a confirmation after you buy it, setting out these renewal terms and how to cancel. It also emails you a reminder before each yearly renewal, with the amount you will be charged and how to cancel.

You can do this yourself, without asking us. Sign in, open Account, and choose Delete BundleProof account. The screen tells you exactly what will be removed before you confirm, and it happens straight away.

If you share a household with someone else, deleting your account does not delete their records — the household is handed to them.

If you pay for Premium on the web, deleting your account cancels that subscription straight away, so you are not charged again. BundleProof cannot cancel Premium bought through Apple — cancel it in your Apple Account's subscription settings, because deleting your account does not stop Apple from renewing it.

If you cannot sign in, email us from your account's address and we will delete it for you within 7 days of confirming the request is yours.

BundleProof helps you keep track of what you own and points you at official notices. It is not a safety authority, and a possible match is a prompt to check — never a confirmation.

BundleProof checks your saved products against recall notices from the U.S. Consumer Product Safety Commission (CPSC) that it has reviewed and added to its catalog. Car seats are regulated by the National Highway Traffic Safety Administration (NHTSA), and BundleProof does not check NHTSA recalls. Check car seat recalls with NHTSA or the car seat's manufacturer.

Possible matches appear in BundleProof for you to review. BundleProof does not send recall alerts by email or notification.

For anything safety-critical, go to the manufacturer or the official government recall source and confirm there.

The Terms of Service and the Privacy Policy say what BundleProof does with your information, what we keep, and for how long.